This manual explains how today's technology companies are largely ignoring a huge, untapped global market of millions of people with disabilities. In the US alone, there over 54 million people with disabilities­a market that is expected to nearly double in the next 15 years. Five easy-to-read "How To" chapters cover how technology industry experts created accessibility in their companies, how AOL's strategic commitment to accessibility averted a costly Americans with Disabilities Act verdict, and how to use the included extensive resources to understand the disability market and how it will be changing.