First, you are definitely not alone; this is probably the most frequently asked question that we receive.

Second, we recommend that you do not ask up front whether or not applicants have a disability. Unfortunately, people with disabilities learn through experience that there is a stigma associated with disability and fear losing services and opportunities by disclosing this information. Every attempt should be made to respect an individual's wish for confidentiality or his or her desire not to disclose information. When conducting intake, you should clearly state that disability related information is collected so that the individual may receive all services necessary to succeed in the program and that the information has no bearing on qualifying for the program.

Finally, the recommendations that we make should apply to all potential participants. Don't assume by appearance, mannerisms, or any other characteristic who has a disability or what they require to successfully navigate your program.

Access to Assets recommends the following:

Asking About Disability Guidelines

• Never discuss a person's disability in front of other people.
• In a public space or when on the phone, request disability information in writing with a simple check-off box procedure.
• Offer a private space to those individuals needing assistance filling out forms so that they may discuss their disability if necessary.
• Make the reasons for asking about the disability very clear, by explaining that disclosure will enable you to provide special services if needed in order to help the person succeed in the program.
• Understand that disclosure of disability status is strictly voluntary.
• Share disability related information only with relevant individuals, who directly work with the individual or who will be providing special services, and keep it in a confidential location.
• Collect only relevant information; an entire health history is not necessary. For example, it would only be necessary to know that a person has visual impairment and needs to sit in the front of the room during financial literacy courses; it would not be necessary to know the person's diagnosis.

For more information on these questions, consult our publication "Asking About Disability: A Guide for Individual Development Account Administrators", which includes a sample intake needs assessment form.