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Fundamentals History, Structure, Utilization and Adequacy of Existing PAS Systems Understanding Personal Assistance Services (PAS) and the Policy. Options for Changing PAS Delivery Systems in the United States PAS Fundamentals History, Structure, Utilization and Adequacy of Existing PAS Systems This document was made possible in part through the support of National Institute on Disability and Rehabilitation Research (NIDRR) grants (#H133B00006-90) and (#H133B970008-98) for the Rehabilitation Research and Training Center on Personal Assistance Services (RRTC-PAS) to the World Institute on Disability from the Office of Special Education and Rehabilitation Services (OSERS), US Department of Education. World Institute on Disability R RTC- PAS 510 16th Street, Suite 100 Oakland, California 94612 phone (510) 763-4100 fax (510) 763-4109 web site: www.wid.org email: wid@wid.org Additional copies of this manual are available for purchase. To order please contact WID at (510) 763-4100. March 2000 The PAS manuals were made possible by the following people. Our gratitude and thanks to: Simi Litvak for her commitment to expanding and improving PAS over the past 15 years and for developing the first PAS lectures. Bill Bruckner for designing the first PAS manual and training in 1995 Elissa Berrol for editing, formatting and updating the PAS manuals and designing the current PAS trainings. The Staff at WID, especially the RRTC-PAS staff Dr. Tom Bleecker, Dr. Linda Mona, Hale Zukas, Karyl Eckels, and Merrie Snead. The Disability Movement, whose dedication, work and experience has contributed enormously to our understanding of the PAS system in the U.S. Forward 5 Introduction 12 Goals for PAS Fundamentals 13 Module One: Introduction 14 Module Two: Understanding PAS 15 Worksheet A: Exploring PAS 16 Worksheet B: Defining Personal Assistance Services (PAS) 17 The Six Components of PAS 18 A Little History Worth Knowing 20 Worksheet C: What I Know About the History of PAS 25 Module Three: Who Uses PAS? How is PAS Funded? 26 Three Models of PAS for Persons with Disabilities 27 The Question of Consumer Management 28 Effectiveness Criteria 29 Funding Sources for PAS 32 Current Trends in PAS Usage and Availability 35 Module Four: PAS A National Perspective 38 The Eight Dimensions of Variance 39 PAS on the National Agenda 44 An Update on National Initiatives 47 What Do We Know About PAS in our own State? 52 Conclusion 53 The World Institute on Disability is a nonprofit public policy center dedicated to the promotion of independence and full inclusion in society of people with disabilities. Founded in 1983 by leaders of the Independent Living/Civil Rights Movement for people with disabilities, WID is committed to bringing policy into action. Over the past 13 years, WID has earned an excellent reputation for high quality research and public education on a wide range of issues that impact people with disabilities. VVID's board and staff includes experts in the fields of public policy, research, law, nonprofit management, education, training, development, and business. Over half of the board and staff are people with varying types of disabilities which enables WID to bring a cross-disability perspective to the policy arena. VVID's innovative personnel policies are national models of affordable reasonable accommodation for people with disabilities, including personal assistance, adaptive technology, flexible work scheduling and telecommuting options. WID has drafted model legislation on personal assistance services and is now educating legislators at the state and federal level about its significance. WID is committed to the principles of unity and collaboration among people with diverse disabilities, backgrounds and cultures. Personal Assistance Services (PAS) Division The overall objective of this Division is to further our understanding of how personal assistance services (PAS) systems design can better promote the economic self-sufficiency, independent living, and full integration of people of all ages and with all types of disabilities into society. This is being accomplished by exploring models of PAS for independent living for the diverse population of people who need PAS, the assistance of another person in performing daily tasks. A major focus of the PAS Division is on promoting consumer- directed services and providing consumer choice. WID began to apply Independent Living philosophy to policy issues surrounding disability, long-term care and quality of life in the early 1980s. Since that time, WID has been at the forefront of research and training in the field of PAS policy, and has developed an internationally respected team of experts under the PAS Division. On the local, state, national and international levels, WID has been working with people across the full spectrum of disability groups and cultural backgrounds to develop models of service delivery which meet the needs of consumers and communities. Largely because of Win work, the aging community and the federal government are showing an increased interest in consumer-directed PAS (i.e., persons with disabilities having responsibility to direct their PAS versus these services being administered by an outside agency). Since 1987 WID has published a series of research studies which have focused on key policy questions. World Institute on Disability The Role of the Rehabilitation Research And Training Center on PAS (RRTC-PAS) For a person with a disability, a personal assistant can make the difference between living in the community and institutionalization. Personal Assistance Services are both a human and a civil right. The RRTC's goal is to explore how PAS can promote the economic self-sufficiency, independent living, and full integration of people with disabilities into society. A major focus of the RRTC is the exploration of PAS models that enhance consumer control and choice. WID is currently conducting the following research: The Fourth State-of-the States National Survey of PAS Programs describing program characteristics and examining the extent to which services are consumer-directed; The Cost-Effectiveness Study exploring the relationships among PAS program variables, consumer variables and consumer outcomes; The Policy Study investigating innovations in PAS policy across the country; The Worksite PAS Study exploring models of PAS in the workplace as well as obtaining information about consumers who utilize worksite PAS; and The Qualified Workforce Study exploring ways to increase the quality and supply of the PAS independent provider workforce. As far as training is concerned, WID has a unique relationship with the disability advocacy community. Our extensive network ensures that research we conduct will further policy goals relevant to the needs of the disability community. Training, dissemination, and information and referral services arising from our research findings are aimed at diverse audiences, including: consumers, advocates, service providers, corporations, and policy makers. PAS Fundamentals The Problem PAS policy at the national, state and local level has a profound impact on individual PAS users and on the ability of rehabilitation professionals to realize gains for their significantly disabled clients. Like many disability services in the US today, PAS faces a peculiar dilemma. The new realities of the composition, demands and ideology of the disability population are not well served by a delivery system which is no longer suited to these new realities. The PAS system has developed as the disability popula tion has changed substantially, the population is aging, creating a large pool of people with disabilities who are older, though recent data shows the size of the disabled population that is over age 65 is, and will continue to be, smaller than anticipated (Manton, 1998). In addition, due to improvements in medical technol ogy, people with much more significant disabilities whether acquired at birth, or as a result of work, recreation or war injuries are surviving longer. Many problems remain with the PAS system. The system is a patchwork quilt that has holes in it and doesn't quite cover all those it might. Two of the major problems which remain have received attention by Congress in the last period: 1) Penalties for work, marriage and scholastic achievement and 2) Wide variation in proportion of PAS-users served in public programs across the states. Other major problems that exist are: the absence of adequate training or "counseling" for new PAS users, including those in transition from school to work the absence of emergency back-up services a dearth of personal assistance providers the lack of understanding of the nature of abuse experienced by PAS users and the successful methods that consumers use to counteract that abuse the lower participation rates by people of color in PAS programs. World Institute on Disability These latter issues have not yet been addressed by federal policy makers, but there are several state and local initiatives, demonstrations, and research projects aimed at finding ways to solve these problems. Achievements The PAS system has achieved much to date. From a service available in only a handful of states it has evolved so that there are PAS services in every state. More and more new people are being served. Since 1993 and the creation of the Health Care Reform Task Force, policy makers have recognized PAS as an issue affecting people of all ages and disabilities. (Health Security Act, 1993). Consumer direction and control has become a viable option. Studies of consumer- directed services and the cost of various models, legal analyses of liability, as well as demonstrations of consumer driven models among people of all ages in several states and in Europe show that many consumers prefer PAS that allow them to be in control and that such programs are legally and economically feasible (Egley, 1994; Sabatino and Litvak, 1996; Beatty, 1998; Benjamin, 1998; Reiff, 1996; Cameron, K.A. Et Firman, J.P., 1995). There is a growing awareness that PAS can be essential to one's ability to work. Due to the 1992 Rehabilitation Act Amendments, vocational counselors must include PAS in individual work and rehabilitation plans so that clients and counselors begin to plan for PAS needs before closure. Recent research suggests that there is an increase in work and community engagement when one has PAS (Richmond, G.W., Beatty, P., Tepper, S. Et DeJong, G., 1997; Nosek, M., Fuhrer, M. Et Potter, C., (1995); Kimmich, 1991.) PAS Fundamentals Why Conduct Training in PAS Policy Development and Advocacy? Personal Assistance Services are key services for people with disabilities. "Personal Assistance" involves a person(s) assisting someone with a disability in performing tasks aimed at maintaining well-being, personal appearance, comfort, safety and interactions within the community and society as a whole. Practically speaking, personal assistance tasks are those that individuals would perform themselves if they did not have a disability. The need for community-based PAS for independent living and the lack of a nationwide policy direction and mechanism for meeting that need has become a significant issue for disabled people of all ages who feel these services are critical to their ability to be in control of their lives. Along with people who are disabled and their families, advocates, legislators and social policy makers throughout the United States and abroad have placed PAS at home and in the community on the global agenda. People of all ages and with all types of disabilities physical, sensory, developmental, cognitive, and psychiatric benefit from personal assistance services. Not having this assistance is a major barrier to full participation for many persons with disabilities (Louis Harris a Associates, 1986). This training in PAS policy development and advocacy is being conducted to provide people with disabilities, parents and other family members, public policy developers, administrators of programs and services with: An understanding of the history and diversity of PAS systems throughout the United States. A comprehensive framework for understanding PAS policy at both the national and state levels. Tools to effectively advocate for and implement PAS systems change on a state level. World Institute on Disability Who Should Attend this Training? This training is intended to help participants define PAS and to provide them with a comprehensive framework for understanding PAS policy on both a state and national level. The goals of this training are furthered by the participation of people who represent diverse perspectives and interests in the community. This training is designed for: People who want to gain a greater understanding of PAS on a local and national level. People who already have an understanding of PAS and want to become more knowledgeable about the choices and possibilities for effecting PAS systems change. State program administrators and policy makers who wish to deepen their understanding of PAS and participate in restructuring or developing the PAS system in their state. WID's goal is to make this training accessible to constituents of all ages, ethnicity, disability, communities (rural and urban), affiliations, and perspectives. PAS Fundamentals What is the PAS Fundamentals Manual? The goal of this manual is to provide straightforward information about the history, structure, utilization and adequacy of existing PAS systems. The purpose is to help prepare and support individuals or groups who are or want to become leaders in local, state and national efforts in PAS policy development. This manual is divided into four separate modules that work together to create a comprehensive framework for understanding PAS policy at both the national and state level. Module One begins with introductions, goals and expectations to help create a safe learning space for participants. Module Two helps participants expand their definition of PAS and explores the elements, history and importance of PAS for people with disabilities. Module Three provides participants with information about different PAS delivery models and data on national PAS trends. It also explores the different funding sources for PAS. Module Four addresses the diversity of PAS programs throughout the United States and explores the impact of recently enacted and proposed PAS legislation and litigation. The module concludes by exploring PAS on local levels. PAS Fundamentals combines both data and practical information with hands on activities to help participants understand the complex history and issues of PAS policy and delivery. Ideally, this manual and training will help participants build the necessary foundation from which they can begin to design and/or restructure their ideal state PAS system. 1:11World Institute on Disability Goals for PAS Fundamentals Participants will gain a firm understanding of the history, structure, utilization and adequacy of existing PAS systems, and the tools to enable them to more effectively advocate for PAS policy change at a state and national level. By the end of the training, participants will: Define PAS and describe the components of personal assistance services. Understand the history of PAS in the United States and articulate why PAS is the corner stone of the Independent Living Movement. Identify current dimensions of PAS from a national perspective, including: models of PAS usage availability funding sources for publicly-financed PAS current advocacy efforts being undertaken nationally Recognize the tremendous diversity of PAS programs throughout the United States. Create a solid foundation of knowledge on PAS policy on both a state and national level from which participants can envision PAS systems change. PAS Fundamentals module one objectives Review the training goals, methods and agenda Become oriented to training, trainers, and each other Clarify expectations Create a comfortable learning environment World Institute on Disability overview Welcome Goals and Objectives of Training Overview Training Agenda Housekeeping - Logistics Explanation of Participant Materials Questions and Answers Expectations and Learning Objectives module tvvc): understanding PAS objectives Define PAS Describe the full spectrum of PAS components Become familiar with the history of PAS locally and nationally overview Definition of PAS Exploration of the Components of PAS A Little History Worth Knowing PAS Fundamentals Exploring PAS Taking it Personally The purpose of this worksheet is to explore and expand our conception of PAS. The tasks a PAS user requires assistance with may vary depending both on their disability and lifestyle. Our goal is to generate and discuss the diverse and multiple tasks that fall under PAS. What are Personal Assistance Services? With what activities do you, or someone you know, receive assistance? Who provides you, or someone you know, with assistance? With which activities would you, or someone you know, like to receive assistance that you are not currently? World Institute on Disability Defining Personal Assistance Services (PAS) Personal Assistance involves a person assisting someone with a disability to perform tasks aimed at maintaining well-being, personal appearance, comfort, safety and interactions within the community and society as a whole. For people with mental retardation, these services have sometimes been called "supported living" or "independent living" services. PAS was a term developed by the National Council on Disability as a way of countering the image of people with disabilities being "taken care of or "attended to." The term "care" implies that the disabled person passively receives the ministrations of the attendant. The following services and tasks further define PAS: PAS Fundamentals The Six Components of PAS 1. ATTENDANT SERVICES A. Personal Services ambulation (getting around) bathing or showering grooming toileting feeding grooming and oral hygiene skin care menstrual care using the toilet positioning for sex mobility tasks: getting in and out of bed transferring in and out of a wheelchair wheelchair travel assistance with child care B. Paramedical Services oral medications respiration maintaining and applying prosthesis range of motion foot care injections catheter care bowel and bladder care operating/routine maintenance of breathing equipment C. Household Tasks shopping meal preparation and clean-up light cleaning heavy cleaning laundry yardwork assist consumers with parenting tasks simple household maintenance and repairs physical assistance with paying bills 2. COMMUNICATION SERVICES reading interpreting writing using communication and telecommunication equipment World Institute on Disability 3. COGNITIVE/EMOTIONAL SUPPORT SERVICES defining or scheduling household tasks planning meals, making shopping lists budgeting and paying bills personal or family decision-making plan parenting approaches problem-solving or advocacy (community) social network development or support support with personal relationships reminders for medication safety in dangerous situations 4. PAS MANAGEMENT SERVICES Related to personal assistants: interviewing hiring training supervising paying firing quality monitoring 5. TRANSPORTATION SERVICES escort driving 6. WORK RELATED SERVICES personal services while at work (eating, using the toilet) job specific tasks using the phone filing picking up dropped items computer reading mail PAS Fundamentals A Little History Worth Knowing: PAS in the USA Before 1950 1950s 1960s No formal PAS programs exist. Occasionally local welfare departments send housekeepers out to assist individuals with a disability and families in distress. People who need assistance but can't afford to pay for it receive assistance from relatives or neighbors, or go into institutions. A handful of states establish the first formal PAS programs. O Programs provide backup support to families assisting older relatives, as in Oklahoma. Programs targeted at people aged 18-64 (particularly polio survivors), as in California. Medicaid established in 1965. Under Medicaid federal matching funds and oversight is provided for state-run health care programs for the poor. "Personal care" is one of the services states are allowed (but not required) to provide under Medicaid. Oklahoma is the first state to take advantage of this option. New York state follows and soon accounts for over 75 0/0 of all "personal care option" monies expended by the federal Medicaid program. California provides PAS to eligible persons by adding a supplement to their monthly "Aid to the Totally Disabled" checks. 20 World Institute on Disability 1950 1960 1970 1980 1990 The Independent Living (IL) Movement is born in California (the loca1970s tion of one of the first and largest PAS programs). IL founders recognize that PAS is crucial to living independently. IL founders advocate for increasing the availability of PAS following the consumer-directed model rather than the medical model. Due to IL Movement pressure, a few PAS programs, using only state funds, are developed for people who work and therefore earn too much to qualify for Medicaid-funded PAS programs. Often these programs are developed with heavy involvement of the state vocational rehabilitation agency (e.g., in Massachusetts, Illinois, and Ohio). Generally, program participants pay for their PAS on a sliding fee scale based on their income, from which disability expenses have been excluded. Title III of the Older American's Act is enacted. Targets older people whose income and/or assets exceed the eligibility limits for getting PAS through Medicaid. Although it covers a very wide and varied number of services older people can use in order to remain in the community, it is never well funded. PAS Fundamentals 1990 1950 1960 1970 1981: Congress enacts Section 1619 of the Social Security Act, which 1980s allows people on SSI to return to work and still maintain their Medicaid benefits (which include PAS in at least 10 states). 1983: Congress creates Home and Community-Based Services waivers (otherwise known as Medicaid waivers). States can use waivers to provide a variety of services (including PAS) under Medicaid to specific populations or geographic areas. By 1989, there is at least one waiver program in every state. Groups covered by various waivers include aged and disabled people, people with HIV, people with developmental disabilities, disabled children, people with brain injury and those with high medical needs. Waiting lists may be allowed, since waiver programs, unlike the PC option, are not an entitlement. 1986: "Toward Independence," published by the National Council on the Handicapped (now NCD), frames PAS as a cross-disability issue. World Institute on Disability 1950 1960 1970 1980 1990: The Americans with Disabilities Act (ADA) is enacted. 1990s Only addresses personal assistance in passing as a reasonable accommodation. Does not require entities to provide "services of a personal nature. Efforts to put PAS on national agenda and make PAS legislation a cross-disability and cross-age issue gather momentum. 1991: Resolution on PAS is adopted internationally by PAS users at WID-sponsored symposium on PAS. 1992: "Recommended Federal Policy Directions on PAS for Americans with Disabilities" issued by the Consortium for Citizens with Disabilities (CCD), a key cross-disability lobbying group. 1993: Clinton Health Care reform task force adopts many of the above concepts relating to PAS consumer choice and control into its proposal. The Work Incentives Improvement Act allows PAS users leaving the SSDI rolls in order to work to receive PAS through Medicaid. Focus of PAS advocates at ADAPT's initiative becomes reducing the institutional bias in Medicaid long-term services. 1997: The Community Attendant Services Act (CASA) is introduced in Congress. 23 PAS Fundamentals 950 1960 1970 1980. Late 1999: The Medicaid Community Attendant Services and Supports 1990s Act (MiCASSA), an expanded version of CASA is introduced in the Senate. 1999: Olmstead vs L.0 a momentous decision in which the U.S Su preme Court holds that the ADA's integration mandate applies to the delivery of long-term services. Court rules that failing to provide services in the community and thereby forcing someone into an institution may constitute a form of discrimination prohibited by the ADA. The Court requires each state to have a "comprehensive, effective working plan for placing [people with disabilities] in less restrictive settings [than an institution]. 24 World Institute on Disability What I Know About the History of PAS in My State The purpose of this worksheet is to record any information you have about PAS efforts in your state. This worksheet can be used in the future to explore which PAS efforts are or not useful and which may need to be restructured to create the PAS system you want. Before 195os: 1950S: 1960s: 1970S: 1980S: 1990S: 25 PAS Fundamentals module three: Who uses PAS? How is PAS fur-idea? objectives Identify the strengths and weaknesses of different PAS models Assess exemplary characteristics of PAS programs Recognize current PAS trends Identify the different funding sources for PAS overview Three Models of PAS Consumer Management Fact vs. Fiction Exemplary PAS Program Features Who Uses PAS? A National Perspective PAS Funding Sources 26 World Institute on Disability Three Models of PAS for Persons with Disabilities Below is a general breakdown of how most PAS users receive services. Underlying each model is a unique philosophy and history. It is useful to examine the impact and effectiveness of each model and to understand its implications for self direction and choice. Historically, most PAS Programs evolved from the medical model, which, in essence, holds that disability is an affliction to be cured, like any disease. All aspects of disability, including PAS, are thus considered to be under the purview of the medical profession. The underlying belief is that being "functionally" able-bodied is the desired goal and thus persons with disabilities are best served by having medical professionals direct their PAS. Until relatively recently the Family Model was the only "model" for providing PAS; there was simply no source of assistance for people with disabilities other than their families. The view is still widely held that the responsibility for providing assistance lies with the family. Lastly, The Independent Living Model derived from the disability rights movement views the goal not as eradicating a person's disability, but as enabling the person to take charge of all aspects of their life, including their PAS, to participate in society to the degree they choose. The question before us is which aspects of these models are beneficial or detrimental and to whom. To help identify the strengths and weaknesses of each model, we have asked specific questions. IMPORTANT DISTINCTIONS BETWEEN PAS MODELS MEDICAL MODEL FAMILY MODEL IL MODEL 1. Who directs services? Provider Direction Family Direction PAS User Direction 2. Plan of treatment? Physician Plan of Treatment No Physician Plan of Treatment No Physician Plan of Treatment 3. Nurse supervision? Nurse Supervision No Nurse Supervision No Nurse Supervision 4. Who provides PAS? Aide Provides PAS Family/Friends Provide PAS Determined by Consumer 5. Who trains assistant? Aide Trained by Provider No Formal Training Assistant Trained by PAS User 6. Payment received by? Payment to Provider No Payment PAS User Pays Assistant 7. Who is accountable? Provider is Accountable Little Accountability PAS User is Accountable 8. PAS user role? Patient Dependent PAS User 9. Policy maker view of PAS? Health Care Benefit No Government Benefit Social Service Benefit The Question of Consumer Management Relative to Size of Consumer Population This chart reflects what percentage of PAS users are willing and able or unwilling and unable to manage their own services; not necessarily if they want to manage or have the opportunity to manage them. It is important to remember that just because things are done in a certain way in a certain place, does not mean it is the most useful or beneficial to a PAS user. You may be receiving services from a particular model that doesn't match your willingness or ability to use that model. REQUIRE PROFESSIONAL OVERSIGHT PREFER AGENCY-MANAGED SERVICES UNABLE/UNWILLING TO MANAGE CERTAIN ASPECTS OF SERVICE ABLE/WILLING TO MANAGE OWN SERVICES WITH TRAINING ABLE/WILLING TO MANAGE OWN SERVICES This chart is a reminder not to make IMMEDIATELY assumptions about what all people with disabilities want or need. In spe-cific regard to the IL model, there are divergent levels of PAS management pref-erence and ability. PAS users need to be able to chose the method that works best for them. In many states, the PAS delivery model is driven by funding, not necessarily a reflection of what constituents want or need. In California for example, almost all of the PAS users in the IHSS program which serves over 200,000 people, receive services from Individual Providers (IP's) that the consumer hires. However, IHSS has learned that there are some people who need extra support to function well using an IP. World Institute on Disability Effectiveness Criteria The Exemplary Programs were chosen by a panel of judges who based their nominations on the following three criteria: Adequacy of Services, Consumer Choice and Consumer Satisfaction. 1. With respect to ADEQUACY OF SERVICES, to what degree do these best programs incorporate: Provision of services to people of all ages, disabilities and ethnicities. Availability of comprehensive needs assessment. Coverage for overnight, weekends, emergencies, and respite. A comprehensive menu of services (provision of personal care, household chores, support for social/recreational activities, facilitation for appointments such as physician visits). Sufficient hours to meet personal goals. Optional ancillary services such as payment processing or providing assistant registry. 2. With respect to CONSUMER CHOICE, to what degree do these best programs allow consumers to have effective input into: Clarifying consumer rights (development of self-advocacy skills). Training consumers in assistant management. Choice as to what kind of services are delivered, where, when, and by whom. Developing their individual Personal Assistant Service plan. a Program policies. 3. With respect to CONSUMER SATISFACTION to what degree do these best programs assess: Consumer satisfaction with personal assistants. Consumer satisfaction with life activities support. PAS Fundamentals Exemplary PAS Programs for People with Cognitive Disabilities PROGRAM Michigan Habilitation Supports Waiver Lansing, Michigan Midland Supported Community Living Midland, Michigan Onondaga Community Living Syracuse, New York Options in Community Living Madison, Wisconsin Training Toward Self-Reliance Sacramento, California FEATURES Person centered planning Allows for consumer direction of services Services available 24 hours/day Provides supports to enable utilization of Michigan Home Help Program Respite allowed in home of friend/relative chosen by consumer Provides services across age within statewide, generic PAS system Person centered planning Networking of services (agencies) Choice of degree of consumer control Activates personal network to support consumer's individual goals Serves small numbers of people with comprehensive services In transition from providing residential group care to individualized community living supports Provides services across age groups One agency provides all services Zero exclusion of consumers Assists people to pursue their own choices Team provides services External program evaluation Consumer centered approach (develops personal support program around the individual's needs) Flexibility in providing services Administers consumer satisfaction surveys Provides individualized training to consumers in managing their personal assistance generally received through large, statewide In Home Supportive Services (IHSS) program Provides supports in all settings; serves parents with disabilities Offers personal planning and assistance with developing circles of support Consumer and customer based program evaluation World Institute on Disability Exemplary PAS Programs for People with Physical Disabilities PROGRAM California In Home Supportive Services (IHSS) Program Massachusetts Personal Care Attendant Program Cerebral Palsy of the South Shore Options, Taunton, MA Massachusetts Personal Care Attendant Program Northeast Independent Living Program, Lawrence, MA Oregon Senior And Disabled Services Vermont Attendant Services Program Wisconsin Community Options Program (COP) FEATURES Comprehensive needs assessment Wide range of services Serves large number of individuals across age Consumers choose attendant Consumer input on policy Serves self- and non-self directing consumers in same program Allows "surrogates" to manage PAS for consumers who cannot Medicaid pays for PAS management training Enables consumers to transition from institutions to community Provides services for unique consumer needs Does a "mock" assessment with consumers to prepare them for actual assessment Team develops service plan Strong consumer control and cross-disability services Commitment to community empowerment Services for people with Psychiatric Disabilities Program provides management skills training to all recipients Comprehensive needs assessment and wide range of services Serves large number of individuals across age Consumers choose attendant and consumer input on policy Live-in attendants provide 24-hour services as needed Program pays for PAS outside the state of Vermont for up to six weeks per year Program will increase the number of PAS hours for individuals during post hospitalization recovery period Program will pay personal assistant for up to 30 days when consumer is hospitalized Serves large number of individuals Provides services to persons all ages, all disabilities Services provided in all settings Supplements other PAS programs to serve people not covered by other PAS programs or provide unusual services 31 PAS Fundamentals Funding Sources for PAS If we are to understand and impact the PAS system locally and/or nationally, it is imperative to be aware of the diverse funding sources. There are three branches of PAS funding: FEDERAL STATE PRIVATE A. Federal Funding Sources There are several federal sources for funding PAS: 1. Medicaid 2. Medicare 3. Social Service Block Grants 4. Title III of the Older Americans Act 5. The Veteran's Administration 6. Vocational Rehabilitation. Medicaid is the largest source. 1. Medicaid (Title XIX) There are two ways that Medicaid provides funds for PAS, either through the Medicaid Personal Care Option (PC-Option) or through Medicaid Waivers. However, the bulk of Medicaid long-term services funds are allocated towards institutional and nursing home care. In addition, there are now a few states which are managing and integrating Medicaid primary, secondary and long-term services together. For example, in Arizona government entities manage the long-term services and contract out the primary and secondary health care services to local managed care organizations. States have to contribute their share of state dollars to the program in order to receive the Federal funds. n The Medicaid PC-Option programs, in the aggregate, serve the largest number of people in the country, with over 450,000 people receiving PC-Option services in 1998-99. Also, in states which have PC-Option programs, these tend to be the largest source of paid PAS. States have the option to include personal care services in their state Medicaid plans, consequently the PC-Optional programs are entitlement programs and have no waiting lists. However, many of the states limit the amount of service individuals can receive through the program. Of the thirty-two states that have a PC-Option program, five serve only children, while the rest serve people of all ages and disabilities. In six states the PC-Option is the only source of paid PAS. All PC-Option programs are limited to people at or below the poverty level. World Institute on Disability n The Medicaid Waiver Programs also known as the Home- and Community- Based Services (HCBS) Waivers serve only 200,000 people. They are intended to be an alternative to nursing homes for limited groups of people who are significantly disabled. Waiver programs tend to have higher income eligibility limits than PC-Option programs. Waiver programs generally offer a wide variety of services both in and out of the home and have more generous service allowances. They tend to be very medically supervised and use agency providers. One problem with the waivers is that they are time-limited, thus states must go through the time-consuming process of reapplying every three years. 2. Medicare (Title XVIII) Theoretically, Medicare only funds short-term use of PAS for people receiving Medicare home health treatment. In practice, few people rely on Medicare for PAS. 3. Social Services Block Grants (Title XX) These programs tend to be very large. One problem associated with SSBGs is that their amount is fixed; moreover it has remained fixed at virtually the same level for decades. Consequently, any increase in program costs is borne entirely by the states. Partly because there are almost no federal strings attached, SSBG-funded PAS programs vary enormously from state to state, so it is difficult to categorize them. They run the gamut from the medical model to the most independent living-oriented of all programs, Pennsylvania's Attendant Care Program. 4. Older Americans Act (Title III) Very few Older Americans Act programs around the U.S. actually provide PAS. While Title III is, on paper, one of the most flexible of federal programs covering PAS , it has historically been funded at very low levels, and thus has not been a major source of PAS. Title III programs tend to serve those who need very few hours of service. It is targeted toward people who cannot meet the low income limits of the Medicaid and SSBG programs, but have difficulty in paying for services out-of-pocket. These programs are only for people over 60 years old. 5. Veterans' Administration The Veteran's Administration provides PAS through two different programs. The "Aid and Attendance Allowance" is furnished to veterans in addition to their monthly compensations for disability incurred in the line of duty. Veterans can receive as much as $2,000 per month for their personal assistance service needs. The Veteran's Administration also provides a much smaller PAS allowance for veterans disabled by age or in non-active duty situations. 6. Vocational Rehabilitation In some states Vocational Rehabilitation funds have been 33 PAS Fundamentals used to pay for PAS for some clients of Vocational Rehabilitation. These funds have been provided to PAS users for very short and temporary periods. There is also a very small number of states that have used Rehab monies to provide PAS to working people. B. State Funded Programs During the late 1970s and 1980s a number of states created PAS programs funded solely by state funds. There are about 35 such programs and 12 of them are specifically targeted to people who work. These programs are the most likely to encourage consumer control, provide paramedical services, use independent providers, and allow PAS providers to go to the workplace. The state-funded programs have wide variations in income and eligibility requirements, and most have no limit on the amount of assets a person could have and still be eligible to receive PAS through the program. The state funded programs are often aimed at groups of people ineligible for federally funded programs. The state-funded programs frequently have long waiting lists and are subject to reduction or elimination by the states during periods of cost cutting or fiscal crisis. C. Private Funding Sources for PAS The number of older people covered by private long term care insurance has grown since the early 90s, but the cost of premiums is too high for most Americans. Some people injured on the job or in vehicle collisions may receive PAS through workers' compensation or private insurance. Finally, again for those with more resources of their own or in their families may purchase PAS out-of-pocket. Over 80 0/0 of all those needing PAS for ADLs or IADLs get their assistance from unpaid sources, primarily family. How is PAS funded in your State? World Institute on Disability Current Trends in PAS Usage and Availability Understanding who uses PAS, how it is paid for and used on a national scale may help us make sense of these trends in our own state. Generally speaking, most states reflect the national PAS trends. WHO USES PAS? PAS affects the lives of 15 million people. It is important to know who makes up the PAS user population and from where they receive their services. PAS affects the aging, children, people in institutions, people with developmental, psychiatric and physical disabilities, chronic illness, etc. The following information can be used to develop talking points when interacting with legislators and policy makers. In 1995, there were approximately 14.8 million American adults who received assistance with activities of daily living (ADLs), or instrumental ADLs. The vast majority of people who need PAS live in the community (non- institutionalized settings). 2,000,000 live in nursing homes (90 0/o over 65 years old). 300,000 live in facilities for people with mental retardation. 58 0/o are people 65 years of age or older. 42 0/o are people under the age of 65. About 500,000 are children. About 300,000 people with hearing impairments need sign language or oral interpreters. The number of people with vision disabilities who use readers or drivers is unknown. 35 PAS Fundamentals SOURCES OF PAS People needing PAS receive assistance from informal/volunteer sources or from paid sources (either publicly funded, from insurance companies or other third-party payers, or out of pocket). Among PAS consumers living in the community, 79 0/0 use volunteer/unpaid personal assistance only. Often this is assistance by a family member or a friend. (87 0/0 of these individuals live with a relative.) m 11 0/0 use both paid and volunteer PAS. 10 0/0 use paid PAS only. (60 0/0 of these people do not live with relatives.) LIVING ARRANGEMENTS OF PAS USERS The PAS user population includes people who live: alone, with family members, in group or foster homes, in institutions and nursing homes. RI PAS users who live with relatives are more likely to rely on them for their personal assistance. (Conversely, people who live on their own have a greater chance of receiving paid PAS.) 360/a of "long-term care" expenditures are paid out of pocket. Private insurance accounted for 1-2 0/o of 1993 expenditures. ABILITY TO PAY Working aged adults who need personal assistance have substantially lower personal incomes and are less likely to be employed than the general population. This is both because of disability and the disincentives to employment which are built into income maintenance programs. The low purchasing power of people with disabilities largely explains why most users rely on family volunteers for assistance (WID Et BER, 1990). World Institute on Disability PUBLICLY FUNDED PAS AVAILABILITY AND EXPENDITURES Between 132 and 175 publicly funded PAS programs were identified in surveys conducted by WID in 1984 and 1988. In 1995 there were over 200 publicly funded programs, and in 1999 there were over 250. Of the $56 billion spent by Medicaid in 1997 on long-term care, approximately $41 billion went toward nursing homes and other institutions, although most of the people who need PAS receive it outside of institutions. THE DEMAND FOR PUBLICLY FUNDED PAS In 1984 1 million people in America received some or all of their PAS from public programs (Litvak et, al 1987). By 1988 this number had increased to 2 million people. (Litvak, S., 1991) Soon new data will give us these figures for 1999. Most certainly it is over 2 million. 37 PAS Fundamentals module four : PAS A National Perspective objectives Recognize the lack of uniformity among PAS programs nationally Understand the implications of current national legislation and litigation Identify the diversity among PAS programs in your state Evaluate the learning process overview PAS The Eight Dimensions of Variance Why PAS is on the National Agenda Olmstead vs. Helen L.C. MiCASSA -1999 The Work Incentives Improvement Act of 1999 Early Periodic Screening, Diagnosis and Treatment What Do We Know About PAS in Our Own State Wrap Up World Institute on Disability The Eight Dimensions of Variance There is a tremendous variance in both the availability and delivery methods of PAS programs. One of the main frustrations of PAS advocates and users is the lack of a uniform system for providing PAS in the U.S. These are 8 main dimensions upon which PAS systems vary: Funding sources Populations served Eligibility criteria Services provided Maximum service limits/hours available Location of services Service provider modes and wages Degree enabling independent living FUNDING SOURCES As was outlined in Module Three, there are a number of different sources of funding for PAS. The largest source of federal funding for PAS programs is Medicaid. All states use a combination of federal monies and state revenues to fund some or all of their PAS programs. In 1995, 34 states also had PAS programs that were funded solely from state revenues. POPULATIONS SERVED AND ELIGIBILITY CRITERIA PAS programs directly limit access by defining the groups who will be served through various eligibility criteria including disability, income and assets. PAS Fundamentals ELIGIBILITY CRITERIA Age Restrictions As of 1995, less than one half of PAS programs in the U.S. serve people of all ages. is Less than one half serve children. Disability Criteria All programs require some sort of documented need for services, the majority based on assessments of functional limitations. More than half (56%) of PAS programs say they serve people with all types of disabilities, but in reality few programs provide services to compensate for visual, hearing or cognitive impairments (e.g., reading, sign language interpretation, money management), and few serve people with mental retardation or psychiatric disabilities. 26 0/0 serve people with physical disabilities only. Income/Resource Restrictions Half the programs limit eligibility to people whose incomes fall below the poverty level. As of 1990, only 13 programs encouraged employment. In Ohio, for example, there is a program that allows recipients to earn more than $40,000/yr. and still get some paid assistance. Massachusetts has an asset limit but not an income limit. People can buy in to Medicaid on a very generous basis. As a result Massachusetts is the state closest to having no penalty for working. Most programs have marriage disincentives because the recipient's income is considered in combination with the spouse's income when determining eligibility. Most states also consider college scholarships as part of income, thereby penalizing students. 40 World Institute on Disability SERVICES PROVIDED Only 33 0/o of programs offer a full range of PAS. P: The provision of paramedical services, particularly "invasive procedures" such as assistance with medications, injections, catheters or ventilators, is particularly problematic for PAS users throughout the U.S. Only 1/3 allow this. Few programs offer emergency services. MAXIMUM SERVICE LIMITS/HOURS AVAILABLE 840/0 of programs allow PAS users to get services 7 days a week and any time during the day or night. Service limits restrict PAS program utilization for people needing assistance. These service limits are usually expressed in terms of either maximum hours per person or maximum expenditures per person over a month. Programs range in their maximum allowance from 3 hours per week to 24 hours a day. In 1995, seven states had PAS programs that allowed eligible consumers to receive assistance 24 hours a day. Several states offer small residential programs specifically geared to people with high PAS needs. The programs require that consumers live in some type of congregate housing to maximize personal assistant staffing (Kennedy, 1992). LOCATION OF SERVICES States range from requiring that PAS users receive assistance only in their homes, to allowing users to receive assistance anywhere it is needed, e.g., at school or work, on vacation, and in recreation and community activities. PAS Fundamentals SERVICE PROVIDER MODES AND WAGES FOR PERSONAL ASSISTANTS There are three broad categories of service delivery modes: agency providers, government providers and independent providers. Most programs emphasize the use of only one of these delivery modes or provider types. Agency providers tend to require expensive and sometimes intrusive levels of involvement by supervisory and nursing staff. In addition they pay the highest provider wages and more benefits. Many are organized into unions. In agency provider programs the PAS users tend to have far less control over the who, what, when, where, and how of their PAS. Programs which utilize Independent Providers tend to offer more hours of PAS, presumably due to the lower cost per hour. The Independent Provider mode is the most likely to afford some degree of consumer control by allowing PAS users to hire, fire, train and supervise their own personal assistants, and determine tasks and hours. Totally consumer-controlled PAS is not suited to all PAS users. Those who are not totally self-directing may need various degrees of supports. For example, the Pennsylvania Attendant Care Program has a menu of management services that consumers can select from in order to get help with tasks that are difficult for some reason. Wages and benefits of independent providers are generally lower. There is less organizing among IPs. In California, however, PAS Public Authorities have been working with consumers, providers and the union to increase wages for independent providers. In San Francisco, most notably, this coalition convinced the county to supplement the minimum wage paid by the state to workers. 42 World Institute on Disability DEGREE TO WHICH THE PROGRAM ENABLES INDEPENDENT LIVING "Long-term care services," which include personal assistance, have been provided under three distinct conceptual models: (1) the informal support model which places an unfair burden on disabled persons and their families; (2) the medical model which is provider directed, medically and health care oriented and fundamentally linked to the nursing home industry; and (3) the independent living model which is consumer directed and nonmedical in approach. Providers are recruited, paid by and accountable to the user. In 1984, only 33 programs of a total of 147 surveyed scored high on an independent living scale. In this independent living model of PAS, the assistants were recruited, paid and accountable to, the user. Furthermore, no medical supervision was required. (The data cited in this section is based on studies conducted by the World Institute on Disability in 1988 and 1994 and 1990 U.S. Census data.) 43 PAS Fundamentals Why is PAS on the National Agenda? There are several reasons why PAS has emerged onto the national agenda: n The increasing number of people needing PAS due to the following factors: The achievements of Medical Technology have enabled people to live who would have died earlier in this century increasing the number of people requiring PAS. The increase in older people (the boomers) needing PAS even though the proportion of the aged population which becomes disabled is declining. Deinstitutionalization of people with developmental and psychiatric disabilities continues. is The transformation of the US family to single parents and two parents working has greatly reduced the availability of family "caregivers." n Persistent Advocacy Efforts n The lack of a comprehensive national policy n Federal and state cost cutting of Long-term Services costs 44 World Institute on Disability INCREASING NUMBER OF PEOPLE NEEDING PAS The number of people needing personal assistance services has grown tremendously during the last half of the 20 th century. Many factors have contributed to this growing need, including: Advances in medical technology. These advances are enabling increasing numbers of people with extensive congenital and acquired disabilities to survive and have longer lives. Increase in the aged population. People over the age of 85 currently numbering 4,201,000 is the population that is both growing faster than any other and most likely to need assistance in performing the activities of daily living. n Deinstitutionalization. Since the 1960s, largely due to advocacy efforts on behalf of people with disabilities especially people with developmental and psychiatric disabilities there has been a growing emphasis on the need to, whenever possible, keep people in the community rather than in institutions; hence the increased need for PAS in the community. Transformation of the U.S. family. Rises in divorce rates and the number of working women, shrinking family size, the disappearance of the extended family, and the growth in single-parent households have all contributed to the family's decreasing ability to provide personal assistance services for family members with disabilities. PERSISTENT ADVOCACY EFFORTS Another factor which has contributed to the emergence of PAS as a national issue is the birth and development of the Independent Living and Disability Rights movements. Disability Organizations (such as the World Institute on Disability, the National Council on Independent Living, and the Consortium for Citizens with Disabilities) consumer groups (such as ADAPT [American Disabled for Attendant Programs Today] and the Older Women's League) and countless PAS users, disability advocates, parents and community supporters have all worked to keep PAS on the national agenda. Most recently the Work Incentives Improvement Act of 1999 passed. Additionally, the Medicaid Community Attendant Services Act (S. 1935) was reintroduced in Congress (November 1999) after years of advocacy efforts led by ADAPT members around the United States. 45 PAS Fundamentals LACK OF A COMPREHENSIVE NATIONAL POLICY Despite the growing need and interest, the federal government has neither promoted the development of PAS nor established a coherent policy. As has been documented throughout this manual, states have pieced together funding from various federal sources and have developed their own PAS policies and programs. There is no uniform or coordinated system. The lack of a comprehensive, coordinated national policy often means that PAS users have to maneuver through a bewildering maze of fragmented state policies and procedures. Absence of a uniform national policy also means that PAS users often must make do with services that are inadequate, or they must remain in an institution or nursing home, or are forced to live with their families. GOVERNMENT COST CUTTING A factor which propelled PAS onto the national agenda in the 1980s relates to government cost cutting. As the need for personal assistance services has grown, the federal and state governments have concurrently been scrutinizing the costs associated with providing "long-term care" services, especially nursing home care. Community-based services, including PAS, have proven to be a more economical approach to providing support and assistance to people with disabilities, regardless of their age. World Institute on Disability An Update on National Policy Initiatives MICAS SA: THE MEDICAID COMMUNITY ATTENDANT SERVICES AND SUPPORT ACT OF 1999 The enactment of MiCASSA (S.1935, introduced on November 16, 1999) would, for the first time, establish the beginnings of a national PAS system instead of the fragmented non-system that now exists. Under MiCASSA states would be required (rather than having the option, as they do now) to provide PAS at least to people who would be eligible for placement in institutions, enabling them to live independently in their own homes and other community settings of their choice. A wide variety of community services and supports would be provided to those who need them. People with disabilities, their families, and/or their representatives would have real control over how, when, and where they receive community attendant services and supports, as well as the right to approve or disapprove needs assessments and service plans; Users could choose among several consumer-controlled service delivery modes and payment mechanisms, including agency and individual providers, vouchers, direct cash payments, and fiscal agents; States could raise income limits above current levels so as to stop discouraging people from getting jobs. MiCASSA's goal is to provide flexible, consumer-responsive services, which means that the person receiving the services decides how, when and where they are provided. Many people with disabilities can and want to select, train and supervise their own attendants. For them, MiCASSA provides options such as vouchers with which to pay attendants (including family members) and training in directing and managing their care. For those who prefer not to manage their own services, it also provides for a consumer-directed agency model. PAS Fundamentals THE WORK INCENTIVES IMPROVEMENT ACT OF 1999 Under previously existing federal law, people on Social Security Disability Insurance (SSDI) who returned to work risked losing their cash and health benefits. To a large extent, this explains why fewer than one half of one percent of SSI recipients have returned to work even though, according to estimates, over 70 0/0 of people with disabilities are willing and able to work. The Work Incentives Improvement Act, signed on December 17, 1999, was intended to remove these so-called work disincentives from the Social Security Act by adding the following provisions: Instead of disappearing entirely once a recipient's earnings reach the level of "Substantial Gainful Activity" (currently $700 a month), their SSDI payments will decline gradually as their earnings increase. Continued Medicare eligibility for people who leave the SSDI rolls will be extended from four to eight-and-a-half years. n People who need Medicaid benefits (such as PAS) will be able to "buy in" to their state's Medicaid program. The bill also includes the "Ticket to Work and Self Sufficiency" program, under which people with disabilities will be able to use vouchers to select their own vocational or psychosocial rehabilitation provider. Other critical provisions in the bill include: tax credits for workers with disabilities to help defray the cost of transportation and /or technology; suspension of work-related continuing disability reviews; and expedited reinstatement of cash benefits in cases where an acute episode of the person's impairment forces them temporarily out of employment. 48 World Institute on Disability OLMSTEAD VS. L.C. History In May 1995, an Atlanta Legal Aid attorney helped L.C. (a pseudonym), a young woman with mental retardation and a psychiatric disability to challenge her confinement in an Atlanta psychiatric hospital. She (and E.W., another individual who joined the suit in January 1996) had been recommended for community placement by treatment professionals, but remained institutionalized. The two women On June 22, 1999 the argued that Georgia's failure to provide them with care in a community-based setting appropriate to her needs US Supreme Court held violated Title II of the Americans with Disabilities Act (ADA). that the segregation of A District Court determined that the state of Georgia's failure to place the women in an appropriate commu individuals with dis nity-based treatment program did indeed violate the anti-discrimination provision of Title II of the ADA. The abilities in institutions court rejected the State's argument that inadequate funding, not discrimination against L. C. and E. W. by may indeed constitute reason of [their] disabilit[ies]," accounted for their retention at the psychiatric hospital. Under Title II, discrimination based on thecourtconcluded, unnecessary institutional segregation constitutes discrimination per se, which cannot be disability. justified by a lack of funding. The Court ordered the State to provide community-based treatment for both women. The state of Georgia appealed this decision to the Circuit Court of Appeals and lost. The state then asked the US Supreme Court to decide "[w]hether the public services portion of the ADA compels the state to provide assistance for mentally disabled persons in a community placement when appropriate assistance can also be provided to them in a State mental institution." Twenty-two states filed a brief urging the Supreme Court to accept the case for review. After the Court accepted the case, all of these, and four additional states signed on to an amicus brief arguing against federal court interference in states' operation of mental health and developmental disability systems. PAS Fundamentals Decision On June 22, 1999 the US Supreme Court held that the segregation of individuals with disabilities in institutions may indeed constitute discrimination based on disability. The court ruled that the ADA may require states to provide community-based services rather than institutional placements for individuals with disabilities. The Court held that unjustified institutionalization is discrimination not only because it perpetuates assumptions that people with disabilities are incapable or unworthy of participating in community life, but also because confinement in an institution severely limits everyday life activities, such as family relations, social contacts, work, educational advancement and cultural enrichment (http://www.bazelon.org/olmstead.html). The Court's opinion, however, does not establish de-institutionalization as a required, or even as a preferred mode of service delivery in all circumstances. Specifically, states can maintain institutional placements by demonstrating that providing community-based services to an individual would fundamentally alter the state's service-delivery system. For example, an individual cannot skip to the top of the waiting list by filing a lawsuit to obtain community services if a state has a "comprehensive, effectively working plan for placing qualified persons with mental disabilities in less restrictive settings, and a waiting list that move[s] at a reasonable pace not controlled by the State's endeavors to keep its institutions fully populated." Implication The Supreme Court's ruling should serve the purpose of encouraging states to plan implementation strategies to comply with the ADA's integration mandate, that services be provided "in the most integrated setting appropriate to the needs" for people with mental or developmental disabilities. World Institute on Disability EARLY AND PERIODIC SCREENING, DIAGNOSIS AND TREATMENT (EPSDT) Early and Periodic Screening, Diagnosis and Treatment is the Medicaid benefit for poor children under the age of 22. Federal regulations require states to furnish any "medically necessary" diagnostic and treatment service for illnesses or conditions identified during screening. Covered services include all mandatory and optional services that a state is permitted to cover under Medicaid, even if the state has opted not to offer that service to adults. Therefore these regulations require states to provide Personal Care services to children who qualify for Medicaid as part of the Medicaid state plan, if personal care is "medically necessary." A state must do this regardless of whether or not it has exercised its option to provide personal care to adults under its Medicaid state plan. 51 PAS Fundamentals What Do We Know About PAS In Our Own State? The purpose of this worksheet is to begin constructing an overview of the PAS system in your state. The following should be completed for each state or district represented. Eight Dimensions of PAS Funding SourcesMaximum Service Limits/Hours Available Populations Served Location of Services Eligibility Criteria Service Provider Modes and Wages Service Provided Degree Program Enables Independent Living World Institute on Disability Conclusion PAS is a critical issue in this country. The long-term care system in America has a pronounced bias toward institutional services with over 800/0 of the long-term care funds going for these services. Only 20 0/0 are left to pay for ALL the community based programs. Every state that gets Medicaid dollars must have a nursing home program, while community based services are optional. Unfortunately, there is no uniformity of PAS programs. What we do know is the following: Every state is different. No state serves all populations who require PAS. There is a wide variety of funding sources and jurisdictions. There is a fundamental lack of comprehensive, coordinated policy. There is an unequal distribution of services across states and even within the same state. PAS programs encourage and maintain dependency: there are inherent employment and marriage disincentives. Publicly funded programs are aimed at poor people and frequently restricted to people at or below the poverty level. Programs are not tailored to individual needs: they are often inflexible in service delivery. Worker wages and benefits are usually too low to insure a pool of appropriate and reliable personal assistants. Quality assurance comes "from above" by administrative oversight including state compliance standards, paper reviews, and nurse supervision. PAS users' ability to hire, train, manage, and terminate assistants ranges from program to program. 53 PAS Fundamentals 54 World Institute on Disability 55 PAS Fundamentals
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